Openrouteservice cares about your inquiries, problems and questions. As there will always be a stream of inquiries, we take strong responsibility in trying to respond to you in the shortest possible time. However, please allow us some time to look into your reported issue properly before we get back to you.

In case you have any general questions regarding our services, concerns or feedback, please use our forum.

If you experience a technical bug, please report the issue with sufficient details in our GitHub repository.

If you have a business or research related enquiries feel free to contact us via e-mail. Please note that we will not respond to queries at this address relating to general questions and api related issues.

Heidelberg Institute for Geoinformation Technology (HeiGIT)
Berliner Str. 45 (Mathematikon)
D-69120 Heidelberg