Frequently asked questions

Session sharing is not yet working properly, mostly in Firefox.
There are a few things you can try out:

– Disable Enhanced tracking protection for openrouteservice.org (normally there is a little shield- or lock-button next to the URL)

– allow third party cookies from openrouteservice.org. To do so on your browser you can check out the tutorials compiled by the Northern University of Illinois

– your browser needs to be allowed to have a history, you will find this setting in the privacy settings of your browser

– Update your browser to the latest version

– As a last resort you need to copy past your key to the API playground. In this case we would love some feedback on your OS & Browser version in our forum

If you don’t want to use the forum, feel free to send a mail to support [at] account.heigit.org, including details about your operating system and its version, the browser type and version and a screenshot of your cookie settings to help us reproduce your issue. This will allow us to try to solve it for your specific environment.

You will be notified by the API that your quota has been reached. It will be reset every 24 hours. If you are looking for more requests than we offer please contact us.

Please add an issue on github and let us know what it is about.

We offer the possibility to host openrouteservice on-premise. Follow the instructions on github.

Most of our modes of transport we offer have been created at the request of the openrouteservice community. Please contact us via our forum if you have any great ideas for new profiles, we would love to hear about them.

Our update process is triggered once a new planet file appears. It should take about 1-2 weeks until the old network is replaced. Take a look at our backend documentation for details on the processes and timings involved.